Can patients book when my clinic is closed?
Yes — the booking page is open 24/7. Patients can book, reschedule within your rules, or join a waitlist at any time, even outside your opening hours.
What happens if two staff members are free at the same time?
If a patient books a specific practitioner, that's who they get. If they choose "any available professional" instead, Clinicraft only offers staff who are actually free for that slot and assigns whoever has the lightest schedule that day — so bookings don't pile up on one calendar while another sits empty.
Can I block out a holiday or change my hours for one day?
Yes — set exceptions and closures on top of your default schedule without having to rebuild it.
Does the waitlist notify patients automatically?
Yes. When a slot opens up, the longest-waiting matching patient for that treatment and date range is notified automatically.
Can you move my existing bookings and patients over?
Yes — send an export of your current data in whatever format you have it, and we'll import it into Clinicraft for you free of charge.
How long does setup actually take?
Most clinics are fully set up in under an hour: add your logo and colours, set your treatments and availability, and you're ready to take a booking.









